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As from Tuesday 6th April Home from Home is open for business as usual.

• How we are keeping you and our colleagues safe in-store:
• We are maintaining a regular cleaning and sanitising schedule.
• We are controlling numbers in store, but don’t worry as we still have plenty of space.
• Face coverings are mandatory* for customers and colleagues.
• Hand sanitiser is available for customer use.
• *excludes children under the age of 11 and customers or colleagues with a medical exemption.

Thank you for your continued support – we hope you are all still safe and well.

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• Is everything in good condition, free from rips and tears in good working order?

• Sofas, Chairs, mattresses need to have the relevant fire label attached

• Is everything complete ? - if dismantled all fixtures, nuts and bolts need to be present

• Are large electicals less than 5 years old and still in good working order?

• Are sofas still firm to sit on, the leather in good condition, not cracked or split?

• Can large items be easily removed from your property in one piece?

• Are you within our collection area? - West Dunbartonshire / Helensburgh.

Please do not be offended about the questions we ask – we need to check all items are legally compliant, in good condition, have not come to the end of their useful life and we can pass on to our customers.

If we cannot accept your items but believe another organisation can help you we will let you know.

If we are collecting items from you on our van, we are unable to accept any items until they have been viewed by the driver.

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We collect most household items including 3-piece suites, beds, chests of drawers, tables and chairs, wardrobes, wall units, fridges and freezers.

Upholstered goods must be in good clean condition,not stained, marked or ripped.

All upholstered goods must have a Furniture and Furnishings (Fire) (Safety) Regulations 1988 safety label attached.( See examples of labels to look for below)

Any white goods (fridges and freezers) must be less than 5 years old, clean, undamged and in good working order

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We do our best to check that furniture is acceptable before we collect it. However, occasionally our drivers will decide that they cannot take your item/s. This is based on issues such as quality, size, and risks to health and safety. They will clearly explain their decision not to take any item/s.

Unfortunately, we cannot take all items offered to us. Items that are stained, marked, or ripped regretfully cannot be accepted.

Other items not accepted include furniture containing woodworm, gas appliances, electrical items in need of major repair or in a rusty condition, and upholstered goods that do not meet the Furniture and Furnishings (Fire) (Safety) Regulations 1988.

Regretfully we are unable to accept exceptionally large and/or heavy items due to the risks to our drivers associated with lifting and moving them.

Goods left outside in wet weather will also be rejected.

Broken televisions or other non working electricals

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There are versions of a fire labels as shown in this section. They are permanent and will be sewn into or stapled to the item.

Unfortunately WE CANNOT ACCEPT items where the labels are not on each individual item.

The fire label may be on any external surface of the item including underneath removable seating and cushions.

• Beds and Mattresses

  

• Upholstered
  Goods

  

• Glass larger than 21cm x 30cm

  Glass larger than 21cm x 30cm (the size of an A4 sheet of paper) must be toughened or laminated. This is usually indicated by a BS kite mark or reference number

  

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You’ll be amazed by the prices

Home from Home has a large Charity Shop, which sells a huge range of good quality second hand furniture, household goods, electrical items, bric-a-brac, books, DVDs and CDs, curtains, cushions etc.

Come and see what we have to offer!

The following donated items are not sold here in our Charity Shop as they are some of the main items we keep for supply to local tenants in need; BEDS - BASES, FRAMES & MATTRESSES FRIDGE FREEZERS, FRIDGES, FREEZERS IRONS & IRONING BOARDS, KETTLES, TOASTERS, POTS & PANS, MICROWAVE OVENS, VACUUM CLEANERS

Very occasionally we may have a surplus of some of the above in which case items will be priced and put on sale here in our Charity Shop.

PLEASE NOTE: WE DO NOT SUPPLY, SELL, COLLECT OR ACCEPT GAS FIRES, GAS OR ELECTRIC COOKERS, OVENS, HOBS. WASHING MACHINES, TUMBLE DRYERS.

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We provide placements from local organisations including Tell Training, the Prince’s Trust and the Community Service Agency. Expenses are paid and a hot lunch provided. Basic training is provided in health and safety, manual handling etc

Need work experience?  

Want to volunteer and make a difference?

Gain new skills and confidence

• Improve employability
• Meet new people
• Help others
• Get out of the house

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Home from Home is a Furniture Reuse Charity whose main purpose is to help alleviate local material poverty by distributing donated furniture, white goods, electrical items, crockery, cutlery, bedding, towels etc to local households on benefit or on very low incomes.

Home from home started in November 1994 when a steering committee was set up as a result of a meeting of the local clergy when John McFall M. P. challenged them to do something practical to help local people. The clergy were aware that good quality furniture and white goods was often thrown away when other people were in desperate need.

Surplus donated items are sold here in our shop to help with our costs which include three paid staff, rents and Luton van.

We also help to reduce landfill and promote reuse and recycling.

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